Stay Vigilant

Here at Jellyfish Energy, trust is the foundation of everything we do. You deserve to interact with us in a secure, transparent, and safe environment - so protecting your business and personal information is one of our top priorities. 

As fraudsters become increasingly sophisticated, we want to help you identify genuine communication from us and feel confident in spotting anything suspicious. 

Recognising the Threat 

Preventing fraud starts with knowing how to spot it. Here’s how to identify genuine contact from Jellyfish Energy: 

• All email communication from us, including your bills, will come from an @jellyfish.energy address.  

• Our main customer service line is: 0345 222 3030.

• Our Newcastle HQ may also contact you from a local 0191 number. 

• Our official addresses are: 

  • Baird House, Scotswood Road, Newcastle, NE4 7DF

  • 35 Melville Street, Edinburgh, EH3 7JF 

Our Commitment to You 

We’re actively working to identify and shut down scams. Here’s how we’re protecting you:

• Clear communication - We’ll only contact you through the official channels listed above. If you’re ever unsure, contact us directly. 

• Ongoing monitoring - Our team continuously monitors for fraudulent activity and takes immediate action when necessary. 

• Data security - We will never ask for sensitive information like passwords. Be cautious if anyone does. 

How You Can Stay Safe 

Here are some tips to help you stay secure:

• We may work with trusted third parties. If you’re unsure someone is representing us, contact us to confirm.

• Be cautious of urgent messages demanding immediate action, especially around payments or account access. 

• If something doesn’t feel right, stop the conversation and call us on 0345 222 3030

Report It 

If you’re ever unsure about a call, email, or message claiming to be from Jellyfish Energy, don’t hesitate to get in touch. Your security and peace of mind matters to us. 

Scammers rely on uncertainty. By staying alert, cautious, and reporting anything suspicious, we can help protect you and ensure every interaction with Jellyfish Energy is safe and trustworthy.