Introduction
Jellyfish Energy Limited (“we”, “us”, “our”) is dedicated to protecting your personal data and respecting your privacy. This privacy policy outlines how we handle your personal information when you use our services or interact with us. This policy applies to data related to sole traders, limited companies, and domestic customers.
Information We Collect
We may collect and process the following types of information:
1. Personal Identification Information:
• Name, address, email address, phone number, date of birth.
2. Financial Information:
• Bank account details, payment card information, billing address.
3. Technical Data:
• IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
4. Usage Data:
• Information about how you use our website, products, and services.
5. Marketing and Communications Data:
• Your preferences in receiving marketing from us and your communication preferences.
6. Business Information (for sole traders and limited companies):
• Business name, business address, business registration number, VAT number, contact person details.
7. Meter Information:
• Serial numbers, meter type, usage figures.
How We Use Your Information
We use your personal data for the following purposes:
• To manage and provide our services to you.
• To process your transactions and manage your payments.
• To communicate with you regarding your account or our services.
• To personalise and enhance your experience with our services.
• To comply with legal and regulatory requirements.
• To improve our website, products, and services.
• To conduct marketing and promotional activities, subject to your consent where required.
• To monitor and analyse energy usage and meter performance.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Performance of a Contract: When processing is necessary for the performance of a contract we have with you.
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests.
• Legal Obligation: When processing is necessary to comply with a legal obligation.
• Consent: When you have provided your consent for us to process your personal data for specific purposes.
Sharing Your Information
We may share your personal data with:
• Service providers who assist us in delivering our services.
• Professional advisors including lawyers, bankers, auditors, and insurers.
• Regulatory authorities and other governmental bodies.
• Third parties in connection with any business transaction such as a merger, sale of assets, or restructuring.
International Transfers
If we transfer your personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your information.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access or disclosure.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Your Rights
You have the following rights regarding your personal data:
• Access: Request access to your personal data.
• Correction: Request correction of any inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data.
• Objection: Object to the processing of your personal data.
• Restriction: Request restriction of processing your personal data.
• Data Portability: Request the transfer of your personal data to another party.
• Withdraw Consent: Withdraw your consent where we are relying on it to process your personal data.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Jellyfish Energy Limited
Jellyfish Energy, Baird House, Scotswood Rd, Newcastle, Tyne and Wear, NE4 7DF
Email: hello@jellyfish.energy
Phone: 0345 222 3030
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with applicable data protection laws.
