Emergency

Smell gas? Act fast!

If you suspect a gas leak has occurred, telephone the National Grid’s 24-hour emergency number on 0800 111 999 immediately. You can also use this number to request minor safety-related repairs within your business site, or to have repair work carried out on gas meters supplied by the National Grid.

In the event of a suspected gas leak, think quickly and act carefully. Take the following safety precautions in the area around the suspected leak.

Never:

• Smoke or use any kind of naked flame 
• Operate electrical switches, off or on

Always:

• Ventilate the area by opening doors and windows
• Turn off your gas supply at its source
• Check and turn off gas appliances
• Report the leak to the National Grid’s emergency telephone line on 0800 111 999

Electricity Emergencies

To report a power cut or a dangerous situation, you will need to contact the operator for your area, as they are responsible for the cabling that supplies the power. To determine the appropriate Network Operator to contact, please refer to the first two digits of your 13-digit MPAN number found on your invoice.