Customer Service Help Desk Upgrade

When accessing our Support, you may notice that we’ve made a few changes.

Now, when you access our customer service team by calling or messaging, you’ll not only be given priority in the queue, you’ll have automatically passed security by accessing the service through our app.

This means that as soon as you speak to our customer service specialists, they'll have all of your account information and support history, ready to pick up where you left off. 

This will hopefully not only improve your customer experience, but will also save you wait times and make your contact with our team more efficient.

In addition to this, we’ve also updated our Help Desk with more articles and tips about working with us and using our platforms.

“It’s vital to us that as we grow we understand customer’s frustrations with other providers in large-scale utility sectors and ensure that Jellyfish provides the best possible customer experience time and time again.

“This latest investment in our customer service technology comes from a string of other additions in our Support department. This includes: hiring new dedicated specialists to work within our customer teams, building out the help desk on our website and also creating live boards within our workspace so the team are aware of the importance of our customers and are continually striving to drive down ticket numbers.”

Aidon Hudson, CEO, Jellyfish