Your Ultimate Guide to Navigating Our Platforms: Tips, Features & Support

Both our website and app are designed to offer a transparent, tech-driven, and user-friendly energy management experience. We aim to redefine energy solutions by combining technology with customer-centric services, ensuring a seamless and transparent experience for our partners. 

Getting Started 

Getting started on our platforms is quick and easy! Follow these simple steps to set up your account and start managing your energy effortlessly. 

1. Sign Up or Log in 


2. Set Up Your Account


3. Explore the Dashboard 


From the home screen, you’ll be able to select any of your services through Jellyfish Energy and view an instant breakdown of your account, including; 

• Viewing all of your accounts 

• Viewing your bills in real-time 

• Making payments with Apple Pay, credit card or direct debit 

• Submitting meter readings in seconds 

• Seeing outstanding tasks

• Seeing your property’s projected bills over the next 12 months 

• Editing your personal information 

4. Manage Payments and Billing 


Our customer app provides you with a full breakdown of bills, and always alerts you to submit your meter readings, before your bills are released, so you never forget. 

Customer Benefits 

A Transparent Experience - We provide a fully transparent experience, ensuring you always have access to accurate, up-to-date information about your usage, billing, and account status. 

Technology Led - We utilise technology to constantly monitor and improve our services, to provide you with a more tailored experience, and develop a ratings algorithm to reward our loyal customers and partners. 

Get Support When Needed 

Our dedicated and friendly customer service team will always be there to support you, no matter what questions you may have. At Jellyfish Energy, our priority is you. 

If you have any questions, use the in-app live chat for real-time assistance from a team member, or visit our website to access the ‘Search for Help’ feature or the ‘FAQs’ section, which offers a variety of articles answering common questions and providing instant support. 

Whether you’re looking for fair pricing, convenient billing, or a user-friendly digital experience, we provide the tools to help you stay in charge and take control of your energy usage with confidence. 

If you haven’t explored our website or app yet, now is the perfect time to take advantage of the smart features. Visit the website or download the app today to experience a better way to manage your energy.